Refund Policy

At Simon Schusters, we are committed to delivering high-quality publishing, ghostwriting, audiobook, illustration, marketing, and author website services. This Refund Policy explains the terms under which refunds may be issued.

1. Service-Based Refunds

Since our services involve custom work tailored to each author’s project, refunds are limited and evaluated on a case-by-case basis. Once work has begun, full refunds may not be available.

2. Eligibility for Refunds

Refund requests may be considered if:

  • Services were not delivered as outlined in the project agreement.
  • Work remains incomplete due to Simon Schusters’ failure to meet agreed milestones or standards.

3. Non-Refundable Items

  • Completed work that meets agreed specifications.
  • Deposits or upfront payments required to secure project scheduling.
  • Partial services already delivered, reviewed, or approved by the client.

4. How to Request a Refund

To request a refund, contact us at info@simonschusters.com within 14 days of receiving the service. Include:

  • Your project details
  • Payment information
  • Reason for the refund request

5. Refund Process

All eligible refund requests will be reviewed by our team. Approved refunds will be processed within 14 business days using the original payment method.

6. Modifications to This Policy

Simon Schusters reserves the right to update or modify this Refund Policy at any time. Changes will be posted on this page, with the effective date clearly indicated.

7. Contact Us

For any questions or clarifications regarding refunds, please contact: